Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number – including local, long distance, mobile, and international numbers.
Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
Using VoIP Business Services and Service Providers for your business offers many advantages over the traditional PSTN landline services giving businesses more freedom and the potential to save a significant amount of money on telecommunication costs and phone bills.
Use of VoIP Business is growing substantially and has become extremely popular in recent years with a number of specialist companies focusing purely on delivering and integrating VoIP systems for large corporate businesses. For small and medium sized businesses (SMBs) a number of VoIP providers such as Vonage offer VoIP solutions that allow businesses to take advantage of the new cost saving IP telephony phenomenon.
Currently a huge number of VoIP call centers are being set up across the world to take advantage of cheap phone calls over the internet. Call centers themselves using an on demand VoIP system called SaaS often see themselves saving as much as 85% on their telephone bills by switching to a VoIP system.